Deleting your GAIBRA account

How to request it

Send a message from the email address registered to your account to support@ansana.io, with this subject line:

PRIVACY: Delete account

You receive a reference number as soon as it arrives. We do not ask for a reason.

★ Why from your registered email: it is what shows the request is yours. A request from any other address gets a confirmation step before anything is deleted — deleting someone's account at another person's request is harm that cannot be undone.

When it is carried out

Within 30 days of receipt, and we tell you when it is done. We do not write "deleted" before it is.

What is deleted

• Your account data: email, name and preferences.
• Your conversations, attachments and outputs.
• Your memory on the platform and your projects.

Deletion is final — there is no recovery bin or undo window today. If you want a copy of your data, ask for it in the same message, before deletion.

What remains — and why

• Billing records: for the period tax and accounting law requires, then destroyed.
• Backups: destroyed within their normal cycle, at most 90 days.

What happens to your subscription

Deleting the account ends your subscription; it does not renew afterwards. If you have a paid subscription or unused credit, read the cancellation and compensation policy before you request deletion — it governs that.

⟵ The binding detail is in the privacy policy.